Convertive Terms of Service

These Terms apply to all services provided by Convertive, including subscription-based creative services, add-ons, and platform usage (collectively, the “Services”).

(a) Account: A client account created to access Convertive’s services and platform.

(b) Add-On: Optional services or deliverables purchased separately from a subscription.

(c) Agreement: These Terms together with any written agreement or accepted order between Convertive and the Client.

(d) Client: A business entity acting in a professional or commercial capacity.

(e) Deliverables: Design outputs created by Convertive, including but not limited to static ads, display ads, social ads, motion graphics, short videos, landing page designs, and related creative assets.

(f) Fee: The amount payable for subscriptions and/or Add-Ons.

(g) Package: The selected subscription plan outlining scope, limits, and features.

(h) Platform: Convertive’s website, dashboard, or tools used to submit and manage requests.

(i) Request: A task or instruction submitted by the Client for creation or revision of a Deliverable.

(j) Subscription Period: The recurring billing cycle, typically monthly unless stated otherwise.

Headings are for convenience only and do not affect interpretation; singular includes plural and vice versa.

2.1 FormationThe Agreement becomes effective once the Client:

(a) Creates an Account

(b) Selects a Package

(c) Pays the applicable Fee

(d) Accepts these Terms

Convertive reserves the right to reject any Client at its discretion, with a refund of paid Fees if access is denied.

The Client represents that it:

(a) Acts as a business, not a consumer

(b) Has authority to enter into this Agreement

(c) Provides accurate and complete information

(d) Will comply with applicable laws

3.1 Scope

Services are provided according to the selected Package and any purchased Add-Ons.

3.2 Requests and Workflow

(a) Clients may submit Requests through the Platform

(b) Requests must be clear, complete, and within Package scope

(c) Only a limited number of Requests may be active at a time based on the Package

(d) Unused Requests do not roll over between Subscription Periods

3.3 Revisions

Revisions are included within the same Request and must be submitted clearly and collectively. Requests exceeding the agreed scope may be treated as new Requests.

3.4 Delivery Timeframes

(a) Typical (non-guaranteed) turnaround times:

(b) Static / Display / Social Ads: ~1-2 days
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(c) Motion / Short Video: storyboard first, then delivery after approval

Timeframes exclude weekends and delays caused by incomplete input or Client feedback.

3.5 Approval

Once approved, Deliverables are considered final. Any further changes require a new Request.

4.1 Account Responsibility

The Client is responsible for all activity under its Account and for maintaining login security.

4.2 Prohibited Use

Clients must not:

(a) Use automated systems to submit Requests

(b) Reverse engineer or misuse the Platform

(c) Resell or sublicense the Services

(d) Use the Services for unlawful, misleading, or harmful purposes

5.1 Payment Terms

(a) Fees are billed in advance

(b) Subscriptions renew automatically unless cancelled

(c) All payments are non-refundable

5.2 Payment Processing

Payments may be processed via third-party providers (e.g., Stripe). Convertive does not store card details.

5.2 Payment Processing

Payments may be processed via third-party providers (e.g., Stripe). Convertive does not store card details.

5.1 Payment Terms

(a) Fees are billed in advance

(b) Subscriptions renew automatically unless cancelled

(c) All payments are non-refundable

5.2 Payment Processing

Payments may be processed via third-party providers (e.g., Stripe). Convertive does not store card details.

5.2 Payment Processing

Payments may be processed via third-party providers (e.g., Stripe). Convertive does not store card details.

5.1 Payment Terms

(a) Fees are billed in advance

(b) Subscriptions renew automatically unless cancelled

(c) All payments are non-refundable

5.2 Payment Processing

Payments may be processed via third-party providers (e.g., Stripe). Convertive does not store card details.

5.3 Failure to Pay

Convertive may suspend Services for non-payment without liability.

6.1 Ownership

Upon full payment:

(a) The Client receives full rights to original Deliverables created specifically for them

(b) Convertive retains ownership of pre-existing tools, templates, and internal assetsSubscriptions renew automatically unless cancelled

6.2 Third-Party Assets

Stock assets or third-party materials are subject to their respective licenses.

6.3 Portfolio Use

Convertive may display completed Deliverables in its portfolio unless the Client requests removal in writing.

Both Parties agree to keep confidential information private and use it solely for performing the Agreement. Confidentiality obligations survive termination.

8.1 No Performance Guarantees

Convertive does not guarantee business results, conversions, revenue, or ad performance.

8.2 Limitation of Liability

To the maximum extent permitted by law, Convertive’s total liability is limited to Fees paid by the Client in the three (3) months preceding the claim.

8.3 Force Majeure

Neither Party is liable for delays caused by events beyond reasonable control.

The Client agrees to indemnify Convertive against claims arising from:

(a) Client-provided content

(b) Misuse of Deliverables

(c) Breach of these Terms

10.1 Term

The Agreement continues on a rolling basis unless terminated.

10.2 Client Termination

Clients may cancel anytime via the Platform. No refunds apply.

10.3 Convertive Termination

Convertive may terminate with notice or immediately for material breach or non-payment.

Convertive may update these Terms with reasonable notice. Continued use constitutes acceptance.

These Terms are governed by and construed in accordance with the laws of [Your jurisdiction – recommend adding country/state after legal review].

(a) No partnership or employment relationship is created

(b) If any provision is unenforceable, the remainder remains valid

(c) This Agreement constitutes the entire agreement between the Parties